[ 工作说明 ] -帮助全球宜家员工解决IT相关需求，帮助解决IT问题 -未解决案件的追踪跟进 -与外国同事协作频繁问题的追踪跟进 -我们很注重员工的work life balance，上班时间一周40小时 -团队年轻，工作氛围好，互帮互助 [ 任务要求 ] -做事认真负责，即使没有IT背景也能上手，只要你愿意尝试，喜欢学习新事物，我们有成熟的培训流程 -善于学习同事的长处，懂得及时沟通 -对流程改变有较快的适应能力 [ 特别说明 ] -有韩语语言技能优先 -根据个人职业规划的不同，会分派不同的任务，历练机会 -本职位对英文沟通能力有硬性要求，请求职者根据自身情况投递简历 [WHO YOU ARE] · Knowledge of the business process in order to give users the right support · Knowledge in set processes, rules and guidelines and how to use them · Knowledge in relevant tools and how to use them in an appropriate way according to working routines · Knowledge of IKEA IT standard platform and infrastructure · Knowledge in how to use communication as a tool in the contact with the users Knowledge of the structure of the technical product relevant for the specific position [YOUR RESPONSIBILITIES] · Receive and take ownership for all support needs coming in through various support channels. · Register, analyse, prioritize, solve and assign all incoming cases during the agreed time in an accurate and efficient manner. · Perform all daily tasks according to set processes, rules and guidelines. · Responsible for the end-user communication at IKEA IT; spreading the user feedback to the rest of the IT organisation. · Monitor all open support cases, escalate if necessary and keep the end-user informed about the solving process. · Take an active part in problem-, change- and life cycle management. · Build, maintain and share knowledge with colleagues i.e. by using a common knowledge database. · Being involved in cross-functional work to represent the IT Service Desk assignment and goal in e.g. pre- studies and realizations. [TOGETHER AS A TEAM] We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us. [WHY YOU WILL LOVE US] From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen­sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA. [WHAT WE ALL HAVE IN COMMON] ·Living our values ·Being your unique self, while respecting and including others ·A passion for home furnishing ·Performing